Returns & Exchanges

Window & Eligibility

• We accept returns or exchanges within 30 days from the delivery date — only for unworn, unwashed, and original-condition items.

• All garments must retain their original tags, be free from perfumes or stains, and — for swim items — the hygiene liner must be intact.

How to Make a Return/Exchange

1. Contact us via out contact for or directly via email to hello@pompomcouture.co .
   

2. Let us know your reason for return, order number. 

3. Confirm the item(s)and whether you'd like a refund or a store credit/exchange.
   

4. We’ll email you a prepaid return label if eligible (free within New Zealand & Australia) — otherwise, you can choose your preferred courier and ship at your cost.
   

5. Once we receive and inspect your item, refunds are issued to your original payment method or as store credit. Processing typically takes 5–10 business days.
   
   

Refunds, Credits & Exchanges

• Refunds are made to your original payment method once the return is approved.
  

• Exchanges: Preference for a different size or color? Opt for exchange — we’ll ship that out once your return is received.
  

• Store credit (if chosen) goes directly into your account and never expires.
  
  

Return Fees

• Free returns and exchanges for unworn, tag-intact items — we’ll cover return shipping with our label.
  

• If a return label isn’t available in your region, the customer pays for return postage. We’ll cover customs/duties where applicable.
  

• Sale items are final and cannot be returned or exchanged unless they are defective.

Faulty or Incorrect Items

• Received the wrong size, color, or a faulty item? Email us (care@pompomcouture.co) with your order number and 2–3 clear photos within 30 days, and we’ll handle it immediately — free return, full refund or replacement, your choice.

Summary Table